Fair questions, straight answers
The things owners actually ask — including the uncomfortable ones.
Who owns the website / system when it's done?
You do — fully. The site, the code, the content, the domain, every account. It's written in the contract: on final payment, everything transfers. And your accounts were always YOURS — we work through access you grant and can revoke anytime. We ask for a key, never the deed.
I got burned by the last web guy. Why are you different?
We assume you were — most owners we meet have the same story. So we structured everything to be the opposite: prices published, the fix shown before you pay, fixed quotes in writing, weekly plain-English updates, you own everything, and a written checklist of every access we hand back when work ends. You don't have to trust us — the structure does the work.
What happens if we stop working together?
You keep everything. Within 10 business days we return every access you granted — on a written checklist you receive — and anything we host transfers to your control. Holding customers hostage is how this industry got its reputation; refusing to is how we build ours.
Do you store my business data? My customers' information?
No. Your data lives in accounts you own — we connect to do the work, then disconnect. Our own records hold your contact info, project history, and working files (which are deleted 60 days after a project closes). Your customer lists and sales records never sit in our systems.
How do prices work? Will there be surprise costs?
Every quote is a fixed number in writing before you commit. Anything outside that scope gets priced in writing BEFORE we build it — you approve or decline. In years of doing this the honest way: no surprise invoice, ever. Third-party costs (like your hosting or booking tool) are listed separately so you see exactly what's what.
How long does a project take?
Websites: 2–3 weeks. Booking and automation systems: 3–5 weeks. Custom software: 4–8 weeks. You get a plain-English update every week, and if a date is going to slip you hear it from us early, with the reason.
Do I need to be technical?
Not at all. You need to know your business — that's your half. We translate everything else into plain English, train you until you can drive what we built, and stay a text away if you're on a care plan.
What if I just want a cheap, quick website?
Then honestly, we're not your best option — a template builder is. We build things designed to produce customers, and that starts with understanding your business. If budget is the issue, ask us anyway: the free look costs nothing and we'll tell you the truth about what to do, even when the answer is 'not us.'
Where are you located?
Greater Austin, Texas — and we work in person. Owner-operated: the person you talk to is the person who does the work. We keep tradesman's hours: early mornings, late afternoons, and Saturdays.
Something we didn’t answer? Ask us directly.
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